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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level metro role at a well-known SaaS firm with generalist managed-services scope attracts strong applicant competition.
Role requires specific SaaS managed-services and community-platform experience, limiting cross-industry transferability.
Explicit 5–8 years and mandatory platform, integration, and administration skills create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day administration, support, and optimisation of enterprise SaaS customer engagement platforms ensuring operational stability and SLA adherence.
Configure and maintain platform components including workflows, user roles, permissions, governance controls, and business processes to drive adoption and business value.
Collaborate with customer stakeholders to gather requirements and implement platform enhancements, integrations, and continuous improvement initiatives.
Minimum Requirements
5-8 years experience in Managed Services, SaaS Platform Support, Customer Engagement Solutions, or Enterprise Software environments.
Hands-on experience supporting and administering enterprise SaaS platforms with configuration of workflows, business processes, user management, and governance controls.
Working knowledge of HTML, CSS, JavaScript, REST APIs, JSON, authentication mechanisms, and integration troubleshooting.
Work Experience Required: 5-8 years specified. Other strict requirements such as location or degrees: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing SaaS platform service delivery with proven ability to own operational success and issue resolution.
Comfortable balancing technical troubleshooting with direct customer-facing engagement and stakeholder communication.
Familiarity or experience with customer community platforms (e.g., Sprinklr Community, Khoros, Salesforce Experience Cloud) and supporting integrations with CRM and authentication systems.