Lead Managed Services Consultant
Sprinklr (company site, opens in a new tab)8–12 yrsGurugramOn-siteDirect career pageEst. 22–35 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of managed services for enterprise SaaS customers, focusing on platform stability, governance, and adoption aligned with business objectives.
- Serve as primary advisor to customer stakeholders on best practices, platform capabilities, governance frameworks, and roadmap planning to drive business value and platform optimization.
- Own continuous improvement, operational frameworks, reporting, analytics, and lead cross-functional teams to ensure successful customer outcomes and sustained platform adoption.
Minimum Requirements
- 8-12 years of experience in Managed Services, SaaS Consulting, Digital Experience Platforms, or Enterprise Software implementations.
- Proven experience managing enterprise SaaS platforms and customer-facing managed services engagements.
- Strong consulting and stakeholder management skills, including solution design, governance reviews, and operational excellence expertise.
- Working knowledge of web technologies (HTML, CSS, JavaScript), REST APIs, integrations, authentication models, and enterprise connectivity.
Ideal Candidate Profile
- Experienced strategic consultant skilled in balancing business objectives with technical and operational considerations in SaaS managed services.
- Capable of engaging executive stakeholders while effectively collaborating with technical teams to lead continuous improvement and customer value realization.
- Background in customer communities and digital engagement platforms is a strong advantage for success in this role.