Lead Managed Services Consultant

Lead end-to-end delivery of managed services for enterprise SaaS customers, focusing on platform stability, governance, and adoption aligned with business objectives.

Serve as primary advisor to customer stakeholders on best practices, platform capabilities, governance frameworks, and roadmap planning to drive business value and platform optimization.

Own continuous improvement, operational frameworks, reporting, analytics, and lead cross-functional teams to ensure successful customer outcomes and sustained platform adoption.

8-12 years of experience in Managed Services, SaaS Consulting, Digital Experience Platforms, or Enterprise Software implementations.

Proven experience managing enterprise SaaS platforms and customer-facing managed services engagements.

Strong consulting and stakeholder management skills, including solution design, governance reviews, and operational excellence expertise.

Working knowledge of web technologies (HTML, CSS, JavaScript), REST APIs, integrations, authentication models, and enterprise connectivity.

Experienced strategic consultant skilled in balancing business objectives with technical and operational considerations in SaaS managed services.

Capable of engaging executive stakeholders while effectively collaborating with technical teams to lead continuous improvement and customer value realization.

Background in customer communities and digital engagement platforms is a strong advantage for success in this role.