Sr Analyst- L1 Support Java Cloud
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Data-driven signals on your job's competitivenessStrong employer brand, metro location, mid-level generalist support role, and common skillset drive high competition.
Technical support skills transfer across industries but financial application domain knowledge raises medium sensitivity.
Explicit experience band, ITIL/cloud certifications and many mandatory tools/skills create high shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide L1 production support for Wealth Management financial applications, including incident triage, troubleshooting, resolution, and monitoring of applications, APIs, and batch jobs.
Support deployments, perform smoke testing, post-release validation, and coordinate with Development, Infrastructure, and Database teams for issue resolution and escalations.
Monitor job scheduling platforms; handle application malfunctions, static data updates, and incident/problem/change management processes using ITSM tools and monitoring tools like Splunk, Dynatrace, Grafana, CloudWatch.
Minimum Requirements
1+ years of experience in a technical business-facing role within a financial institution or similar domain.
Knowledge of Java, Spring Boot, REST APIs, SQL (Oracle/SQL Server/PostgreSQL), UNIX/Linux commands and Shell scripting is mandatory.
Cloud fundamentals (AWS/Azure), ITIL certification, and familiarity with ITSM processes and tools such as ServiceNow required.
College or University degree (BCA/B.Sc. Computer Science preferred); 2-6 years of proven work experience relevant to the role.
Ideal Candidate Profile
Experience supporting financial/trade applications with operational support responsibilities including 24x7 monitoring and incident management in a distributed global environment.
Strong technical troubleshooting abilities across applications, batch processing, and cloud environments, with ability to communicate complex issues to non-technical stakeholders.
Comfortable working in coordinated support teams involving development, infrastructure, database, and vendor teams, with focus on continuous service improvement and adherence to corporate standards.