Associate- L1 Support Engineer Java Cloud
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist support role, strong corporate brand, metro location, and broad skillset increase candidate competition.
Preference for financial-institution experience and domain processes makes background fit strongly important.
Explicit 4+ years, ITIL/Cloud certifications and mandatory tooling experience create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Provide L1 production support for Wealth Management applications across multiple cloud and on-prem platforms including incident triage, troubleshooting, and resolution.
Monitor applications and batch jobs using tools like APV, Catchpoint, Dynatrace, with responsibility for smoke testing and operational stability.
Coordinate and escalate issues to L2/L3 teams, support release/deployment activities, and mentor junior engineers while driving automation initiatives.
Minimum Requirements
4+ years technical support experience in a financial institution or similar environment.
Proficiency in Java, Spring Boot, REST APIs, SQL (Oracle/SQL Server/PostgreSQL), UNIX/Linux commands and shell scripting.
Knowledge of AWS/Azure cloud fundamentals, incident/problem/change management, ITIL certification, and ITSM tools such as ServiceNow.
Work Experience Required: 2-6 years relevant experience; Degree in Computer Science or related field (BCA/B.Sc) mandatory.
Ideal Candidate Profile
Experienced in L1/L2 production support handling application infrastructure, batch jobs, APIs, and cloud-based microservices in financial services domain.
Comfortable with operational monitoring tools, incident management, root cause analysis, and coordinating cross-functional technical teams.
Strong communication skills able to translate technical concepts to business stakeholders and work in a 24x7 rotational shift model including some night/weekend support.