Technical Operations Manager – Cloud Infrastructure & Managed Services
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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon senior cloud-ops title, metro location, and broad skill requirements increase applicant competition.
Requires specific cloud-service operations experience, but skills transferable across industries with similar managed-service models.
Explicit 12–15 years and 7–8 years leadership plus cloud and ITIL requirements enforce strict shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the Noida Infrastructure Operations team as primary delivery lead for global cloud managed services stakeholders.
Drive service delivery excellence including managing operational standards, SLAs, KPIs, incident management (P1/P2), onboarding, migrations, and lifecycle activities in a global cloud environment.
Implement infrastructure optimization, operational efficiency initiatives, and prepare performance reports for senior leadership while coaching and developing team members.
Minimum Requirements
12–15+ years of IT experience including at least 7–8 years leading technical teams in service operations or delivery for large cloud infrastructure/cloud-hosted services.
Bachelor's degree in Computer Science, IT, Electronics, Electrical, or related engineering discipline mandatory.
Experience with AWS and/or Azure cloud environments; hands-on with ITSM tools like ServiceNow, Jira, and MS Project.
Strong knowledge of ITIL-based Service Management, Incident Management, Change Management, and Service Lifecycle processes.
Ideal Candidate Profile
Experienced leader in global 24x7 cloud managed services with proven ability to lead geographically distributed teams and manage global stakeholders.
Demonstrated capability driving organizational transformation, operational excellence, and infrastructure modernization initiatives including cloud migrations and automation.
Possesses advanced certifications such as ITIL 4 Specialist, PMP, PRINCE2, and cloud certifications (AWS and/or Azure) enhancing credibility in service management and cloud operations.