DWS Site Lead
KyndrylThis role is no longer listed. Kyndryl took the posting down on Sep 21, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, metro location, generalist operations role with broad skills increases candidate competition.
Requires deskside support, ITSM, and workplace services experience, limiting cross-industry transferability.
Requires ITSM/ServiceNow and managerial experience despite no years specified, indicating moderate strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and oversee day-to-day Deskside Support operations ensuring incident resolution, SLA compliance, and timely service request fulfillment in a 24x7 environment.
Manage asset lifecycle operations including requests, inventory tracking, repairs, and disposal with audit-ready accuracy.
Lead, coach, and develop the Deskside Support team while collaborating with internal teams and stakeholders to communicate operational risks and improvement opportunities.
Minimum Requirements
Experience leading Deskside Support, End User Computing, or Workplace Services teams in a 24x7 environment.
Strong understanding of ITSM/ITIL processes and experience with ServiceNow platform.
Work Experience Required: Not explicitly mentioned in the JD.
Mandatory skills: Asset lifecycle management, operational leadership, stakeholder management, and analytical problem-solving skills.
Ideal Candidate Profile
Experienced in managing and optimizing operational metrics such as SLA compliance, MTTR, ticket quality, and customer satisfaction scores in technical support environments.
Capable of driving continuous improvement initiatives focused on service excellence, operational efficiency, and user experience enhancement.
Strong leadership mindset with proven ability to coach, motivate, and develop technical support teams in dynamic, client-facing environments.