Service Operations - Production Support Engineer
Deutsche BankMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 bank, generalist production role, metro location, and mid-level profile increase candidate competition.
SRE and cloud skills transfer well across industries but banking risk/regulatory context increases domain specificity.
Extensive mandatory SRE, cloud, Kubernetes, monitoring, and production-support skills imply stringent technical filters.
Job Description
Structured overview of role & requirementsAbout This Role
Own production support for Corporate Bank client-facing applications, focusing on incident resolution, troubleshooting, and ensuring minimal downtime.
Drive automation and improvement in monitoring, system resilience, and platform hygiene within production environments.
Lead root cause analysis, incident management, and promote engineering culture and site reliability practices within the production support teams.
Minimum Requirements
Experience in controlled production environments with strong understanding of ITIL practices; Service Operations experience within a global context preferred.
Hands-on experience with UNIX/Linux, Java J2EE, Python, PowerShell scripting, SQL, databases (Oracle/MSSQL), and cloud technologies (GCP preferred).
Knowledge of application performance monitoring tools (Geneos, Splunk, Grafana, New Relic), scheduling tools (Control-M), microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes).
Bachelor’s degree in Computer Science or IT-related discipline; Work Experience Required: Not explicitly mentioned in the JD; ITIL certification preferred.
Ideal Candidate Profile
Experienced in production engineering roles within financial services or large corporate IT environments, especially related to Corporate Banking or Global Transaction Banking.
Strong technical expertise in site reliability engineering, automation, and production support with the ability to lead post-incident reviews and drive continual improvement.
Able to communicate effectively with business stakeholders and collaborate across virtual teams and matrix organizations while enforcing operational and risk management frameworks.