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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, common sales/reservations title, and mid-level experience increase applicant competition.
Customer-service and sales skills transferable, but hospitality-specific systems and rewards knowledge increase domain sensitivity.
Minimum two years' related hospitality experience required but no technical certifications or strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Handle guest calls, requests, and problems, resolving them by coordinating with relevant departments such as Sales, Data Administration, and Accounting.
Maximize revenue through sales techniques including up-selling and managing Marriott Rewards point redemptions and complimentary gifts.
Process reservation requests, changes, and cancellations via phone, fax, or mail and perform supporting office duties related to Sales & Marketing.
Minimum Requirements
High school diploma or G.E.D. equivalent required.
At least 2 years of related work experience required.
No supervisory experience required.
No mention of specific certifications, licenses, or notice period.
Ideal Candidate Profile
Experienced in customer interaction with a focus on revenue maximization through sales and up-selling techniques.
Comfortable with multitasking between guest service, reservation processing, and administrative duties.
Capable of following company policies strictly and maintaining professional communication and appearance standards.