Key Account Manager - Marathi (AstroLokal)
Lokal (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow relationships with a portfolio of astrologers on the AstroLokal platform, improving their engagement, retention, and consultation quality.
- Monitor performance metrics such as quality scores, customer ratings, consultation volumes, and retention to identify improvement areas and implement action plans.
- Collaborate with cross-functional teams (Operations, Quality, Training, Product) to ensure astrologers comply with platform policies and deliver high-quality user experiences.
Minimum Requirements
- Bachelor's degree in Business Administration, Management, Marketing, or related field.
- 3–5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
- Fluency in Marathi and English (reading, writing, and speaking) is mandatory.
- Proficiency with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking.
Ideal Candidate Profile
- Experienced in managing multiple client accounts with strong relationship and stakeholder management skills, focused on long-term partnership growth.
- Analytical and problem-solving oriented with ability to interpret data and implement performance improvements.
- Comfortable working in fast-paced environments and coordinating with multiple internal teams to ensure compliance and quality.