Key Account Manager - Marathi (AstroLokal)
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level metro KAM role with generalist requirements and common skillset increases candidate competition.
Account-management skills transfer across sectors, but mandatory Marathi fluency and marketplace/creator experience increase domain specificity.
Explicit 3–5 years requirement plus mandatory Marathi fluency and domain experience makes filtering stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and grow relationships with a portfolio of astrologers on the AstroLokal platform, improving their engagement, retention, and consultation quality.
Monitor performance metrics such as quality scores, customer ratings, consultation volumes, and retention to identify improvement areas and implement action plans.
Collaborate with cross-functional teams (Operations, Quality, Training, Product) to ensure astrologers comply with platform policies and deliver high-quality user experiences.
Minimum Requirements
Bachelor's degree in Business Administration, Management, Marketing, or related field.
3–5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
Fluency in Marathi and English (reading, writing, and speaking) is mandatory.
Proficiency with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking.
Ideal Candidate Profile
Experienced in managing multiple client accounts with strong relationship and stakeholder management skills, focused on long-term partnership growth.
Analytical and problem-solving oriented with ability to interpret data and implement performance improvements.
Comfortable working in fast-paced environments and coordinating with multiple internal teams to ensure compliance and quality.