Software Engineer – ServiceNow AI (ITRF)
ZEISS (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Develop and operationalize AI-enabled ServiceNow solutions using Now Assist, GenAI, AI Agents, and intelligent automation to transform IT Request Fulfillment globally.
- Translate business needs into scalable, secure, and maintainable AI-powered ServiceNow workflows and platform enhancements.
- Coach and guide cross-functional teams on ServiceNow AI capabilities, prompt engineering, responsible AI usage, and best practices while continuously measuring and optimizing solution outcomes.
Minimum Requirements
- 3+ years of hands-on ServiceNow development experience with JavaScript, Glide API, Flow Designer, integrations, and debugging.
- Practical experience with ServiceNow AI capabilities such as Now Assist, Now Assist for Creator, Virtual Agent, or Predictive Intelligence.
- Completed degree in Computer Science, IT, Software Engineering, Data Science, or equivalent.
- Work Experience Required: 3+ years in relevant ServiceNow development roles.
Ideal Candidate Profile
- Experienced in Service Catalog and IT Request Fulfillment lifecycle including approvals, fulfillment orchestration, and employee center or service portal development.
- Strong knowledge of prompt engineering, AI output evaluation, hallucination control, and responsible AI practices applied in enterprise environments.
- Ability to lead AI initiative delivery end-to-end with ownership, from prototype validation to production deployment and continuous improvement in agile teams.