Ocean Disputes Senior Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common AR/collections role, and likely metro location increase competition significantly.
Role demands ocean freight knowledge plus AR/collections expertise, moderately reducing cross-industry transferability.
Requires AR/collections and ocean freight domain skills but lacks explicit years, so moderate shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Own timely and accurate resolution of Ocean invoice disputes, ensuring collections on rejected disputes and minimizing financial exposure.
Identify root causes of disputes, drive corrective actions, and improve dispute resolution turnaround times and performance metrics.
Collaborate with internal and external stakeholders to support continuous process improvements and maintain high customer satisfaction.
Minimum Requirements
Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management with hands-on invoice dispute resolution.
Good understanding of Ocean Freight processes and workflows.
Bachelor's degree in any field.
Fluency in English with strong communication skills.
Ideal Candidate Profile
Experienced in managing financial disputes within ocean/shipping logistics environments, focusing on SLA and TAT adherence.
Strong stakeholder management with the ability to influence cross-functional teams without direct authority.
Process-oriented, detail-focused with capability to perform root cause analysis and drive continuous improvements in a fast-paced setting.