Sr Analyst- L1 Support Engineer- Data platform Cloud support
Northern Trust (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 5–10 LPA
Posted 24d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 L1 production support for Wealth Management financial applications and data platforms across global regions (APAC, EMEA, NA).
- Monitor and troubleshoot ETL jobs, data pipelines, batch jobs, and application alerts; perform incident triage, root cause analysis, and coordinate resolution or escalation to L2/L3 teams.
- Support production activities including smoke testing, SLA dashboard preparation, job recovery, data validation, and contribute to automation and continuous service improvement.
Minimum Requirements
- 1+ years of technical production support experience within a financial institution or similar environment.
- Strong skills in SQL, UNIX/Linux, Shell scripting; experience with ETL/data pipeline support and cloud data services such as Azure Data Factory or Databricks.
- Certifications: ITIL Certified and Cloud Certified required.
- Work Experience Required: 1-3 years of relevant experience, degree in BCA/B.Sc. Computer Science or related field preferred.
Ideal Candidate Profile
- Experienced in hands-on operational support with ability to troubleshoot data-related issues and apply code fixes as needed under limited supervision.
- Comfortable interfacing with multiple support and development teams, managing incident queues, and handling production incidents efficiently using ITIL and ITSM processes.
- Ability to communicate technical issues clearly to non-technical stakeholders and translate business requirements to technology teams.