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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level metro role with niche ServiceNow specialization, moderate applicant competition.
Strong platform-specific ServiceNow skills limit cross-industry transferability.
Mandatory ServiceNow CSA, explicit 4-6 years and hands-on platform skills enforce strict filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Own day-to-day ServiceNow platform support including incident resolution, change implementation, and platform maintenance.
Perform ServiceNow configuration, development, and automation tasks such as workflows, Flow Designer, scripting, and integrations.
Create and maintain reports/dashboards and support testing, defect resolution, deployment, and documentation activities.
Minimum Requirements
4-6 years total work experience in IT/ServiceNow environment.
Mandatory ServiceNow Certified System Administrator (CSA) certification.
Hands-on experience with ServiceNow administration, configuration, development, including JavaScript scripting and REST/SOAP integrations.
Bachelor's degree in Computer Science, IT, Engineering or equivalent relevant experience.
Ideal Candidate Profile
Proven ability to independently handle standard ServiceNow configuration and development tasks while collaborating with senior technical staff for complex solutions.
Strong hands-on technical expertise in ServiceNow platform operations, integrations, and automation features (Flow Designer, scripting, catalogs).
Familiarity with ITIL processes and practical experience supporting core ITSM modules like Incident, Problem, Change, Asset, and Service Request management.