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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer and Bangalore metro increase candidates, but niche L3 security managed-services reduces density.
Requires specialized security operations skills, limiting transferability across unrelated industries.
Emphasizes demonstrated L3 security infrastructure experience and ITIL, so filters by domain expertise rather than years.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure client security infrastructures are secure, correctly configured, and operational, handling high-complexity support tickets and root cause analysis for incidents.
Maintain zero missed SLA conditions by monitoring systems, updating clients regularly, and delivering advanced solutions and operational improvements.
Create knowledge articles, train and mentor junior team members, and contribute inputs to automation teams to optimize manual efforts.
Minimum Requirements
Proven experience managing complex security infrastructure within a managed services environment.
Strong background in IT engineering within medium to large ICT organizations.
Deep knowledge of ITIL processes and planning activities/projects proactively.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience; Hybrid working arrangement.
Ideal Candidate Profile
Experienced in technical escalation and advanced troubleshooting in client-facing environments with strong client focus.
Able to work cross-culturally with effective communication and adaptability under pressure.
Capable of mentoring junior staff and contributing to process improvements and automation within security managed services.