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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer plus metro Bangalore location increases candidate competition.
Core networking and security skills are broadly transferable across industries.
Mandatory networking certifications and specific firewall/switch expertise enforce strict technical shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure clients' IT infrastructure and systems remain operational via proactive monitoring, incident investigation, and resolution.
Provide second-line support handling medium complexity incidents, escalating appropriately while meeting SLAs.
Collaborate on automation initiatives, change management, and quality audits to optimize network operations and client experience.
Minimum Requirements
Experience Required: Not explicitly mentioned in the JD.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in the mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Ideal Candidate Profile
Strong planning skills with ability to anticipate and adapt in a dynamic environment.
Client-centric communicator capable of working effectively across cultures and social groups.
Experience contributing to automation and operational process improvements in managed network services.