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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, generalist title, metro location, and mid-level role drive high candidate competition.
DevOps and application support skills are highly transferable across industries.
Explicit years options plus broad mandatory tech stack make filtering strict.
Job Description
Structured overview of role & requirementsAbout This Role
Own maintenance and support of global software applications, ensuring operational stability and reliability.
Independently resolve application issues through root cause analysis and provide regular status updates to customers.
Collaborate with support teams on customer inquiries, strategic projects, and drive innovation and automation within software support.
Minimum Requirements
Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related field with 2 years experience OR 4 years in software engineering or related area.
Proficient in Java, Linux, SQL, Node.js, React.js, Shell/PowerShell scripting, and database technologies (DB2, Informix, Oracle, SQL).
Experience with cloud technologies and strong knowledge of networking, systems, applications, and storage.
Work Experience Required: 2-4 years in software engineering or related area. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing end-to-end software application support with an emphasis on issue resolution and customer communication.
Technical versatility across multiple programming, scripting, cloud, and database technologies indicating a strong systems and software engineering background.
Demonstrated ability to contribute to strategic projects, support automation initiatives and maintain cross-functional professional relationships.