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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, common training/quality manager role, and broad skillset increase candidate competition.
Skills transfer across service industries, but account-specific quality processes limit portability somewhat.
Explicit 8+ years requirement and managerial accountability drive stricter shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Manage recruitment, training, development, and performance of training staff ensuring effective execution of training programs including new hire and continuing education.
Oversee training needs analysis, resource planning, program effectiveness measurement, and trainer attrition management across possibly multiple sites or programs.
Supervise quality assurance functions including audits, coaching, performance appraisals, and stakeholder coordination to drive continuous improvement in training and operational quality.
Minimum Requirements
Minimum 8+ years of relevant experience in training and quality management roles.
Graduate degree required.
Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems and Quality Monitoring Platforms.
Location requirement: Bangalore, India.
Ideal Candidate Profile
Experience managing multi-site or multi-business unit training and quality teams with an emphasis on operational excellence and performance management.
Skilled in strategic stakeholder management and data-driven quality governance to drive continuous improvement.
Capability in adult learning principles, training methodologies, and effective facilitation in classroom and varied training environments.