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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common associate role, unspecified experience and metro location increase candidate competition.
Requires ocean freight and AR dispute expertise, limiting cross-industry transferability.
Role requires specific AR/dispute and ocean freight knowledge but no explicit years, hence moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Own timely and accurate resolution of Ocean invoice disputes with focus on minimizing financial exposure and securing collections.
Identify root causes of disputes and drive preventive actions to improve dispute-to-collection performance and reduce recurrence.
Collaborate with internal and external stakeholders to ensure SLA and TAT adherence, support continuous process improvements, and monitor dispute resolution metrics.
Minimum Requirements
Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management related to invoice disputes.
Understanding of Ocean Freight/shipping processes and workflows relevant to dispute resolution.
Graduate degree (Bachelor's) required.
Fluent English communication skills.
Ideal Candidate Profile
Experienced in handling customer invoice disputes with a strong customer-centric and problem-solving approach.
Skilled in stakeholder management and capable of influencing without direct authority across diverse teams and customers.
Process-oriented with the ability to perform root cause analysis, manage operational SLAs/TATs, and work in a fast-paced, performance-driven environment.