Ocean Disputes Specialist
A.P. Moller - Maersk (company site, opens in a new tab)On-siteDirect career pageEst. 6–12 LPA
Posted 26d ago
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Job description
Structured overview of role & requirements
About This Role
- Own timely and accurate resolution of Ocean invoice disputes with focus on minimizing financial exposure and securing collections.
- Identify root causes of disputes and drive preventive actions to improve dispute-to-collection performance and reduce recurrence.
- Collaborate with internal and external stakeholders to ensure SLA and TAT adherence, support continuous process improvements, and monitor dispute resolution metrics.
Minimum Requirements
- Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management related to invoice disputes.
- Understanding of Ocean Freight/shipping processes and workflows relevant to dispute resolution.
- Graduate degree (Bachelor's) required.
- Fluent English communication skills.
Ideal Candidate Profile
- Experienced in handling customer invoice disputes with a strong customer-centric and problem-solving approach.
- Skilled in stakeholder management and capable of influencing without direct authority across diverse teams and customers.
- Process-oriented with the ability to perform root cause analysis, manage operational SLAs/TATs, and work in a fast-paced, performance-driven environment.