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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and generalist hospitality/operations role at a well-known employer attracts moderate competition.
Hospitality and facilities skills transfer to coworking, real estate, and hospitality but are less transferable to unrelated industries.
Explicit 1–3 years hospitality experience and client-facing, SLA-driven skills create moderate screening strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Act as single point of contact for employees regarding daily workspace needs and issues in a large upscale office.
Manage and resolve service tickets and feedback within SLA to ensure excellent workspace experience.
Plan and execute employee engagement events and report feedback for continuous service improvement.
Minimum Requirements
Bachelor’s degree or degree in Hotel Management, business, or related field.
1-3 years experience in hospitality (hotel & aviation) or coworking spaces.
Proficient in MS Office suite; excellent verbal and written communication skills.
Location: On-site in Bengaluru, Karnataka, India. Scheduled weekly hours: 48.
Ideal Candidate Profile
Experienced in managing client-facing workspace or hospitality services in fast-paced environments.
Skilled in stakeholder engagement and proactive issue resolution with a customer-centric approach.
Capable of handling operational and financial processes aligned with service delivery and client expectations.