Banking Operation Specialist
Citi (company site, opens in a new tab)2–4 yrsPuneOn-siteDirect career pageEst. 4–7 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day operations support including record maintenance, account opening, and imaging in coordination with the Core Operations Team.
- Act as liaison among operations staff, relationship managers, project managers, custodians, and clients to resolve inquiries and escalate issues.
- Support training, process improvements, and adherence to compliance, risk, and regulatory requirements.
Minimum Requirements
- 2-4 years of relevant experience in operations support or related functions.
- High School diploma or equivalent required.
- Proficiency in Microsoft Office and comprehensive knowledge of Dispute processes.
- Willingness to work late-night shifts and occasional weekends for Pega releases and testing.
Ideal Candidate Profile
- Experienced in complex problem solving and escalation within banking operations or dispute management.
- Comfortable with shift work, especially late-night hours starting around 11:30 PM or 12:30 AM.
- Capable of working without supervision, demonstrating strong analytical and communication skills aligned with operational compliance.