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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and common mid-level IT support title increase applicant competition.
Core IT support skills (Windows, AD, networking) transfer easily across industries despite lab-specific elements.
Explicit 2–5 years requirement plus mandatory Windows/AD/ITIL and endpoint skills causes moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Design and negotiate complex IT solutions addressing cross-functional customer needs, incorporating best known methods and technology evaluations.
Manage and deliver software application configurations, coding, testing, and quality assurance while supervising contract developers.
Provide IT infrastructure and laboratory systems support including installation, maintenance, troubleshooting, security compliance, and user support within lab environments.
Minimum Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
2-5 years of experience in IT support, desktop support, or laboratory IT environments.
Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, networking fundamentals, hardware troubleshooting, and endpoint management.
Familiarity with ticketing systems and ITIL processes.
Ideal Candidate Profile
Experienced in managing IT solutions in complex, cross-functional environments with multiple vendors and stakeholders.
Capable of leading projects and teams, ensuring quality and meeting service level agreements.
Proficient in supporting laboratory IT infrastructures and integrating lab systems with enterprise platforms.