Lead Logistics Customer Experience and Operations Team Lead - FinOps
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, common operations title, and broad skillset increase competition.
High—logistics and job-costing FinOps skills are industry-specific and less transferable.
Moderate—requires domain-specific FinOps and operations experience but lacks rigid years or certifications.
Job Description
Structured overview of role & requirementsAbout This Role
Own and manage end-to-end Job Costing operations ensuring accuracy, timeliness, SLA compliance, and financial governance.
Lead team performance, resource optimization, transformation initiatives including centralization, automation, and standardization to improve efficiency.
Act as primary escalation point for operational issues, enforce SOPs/IOPs adherence, and coach team for enhanced job costing capabilities.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Experience in financial governance processes such as SO/PO, RR, GR/IR must be demonstrated.
Ability to lead operational transformation initiatives like centralization, automation, and standardization is required.
Not explicitly mentioned in the JD: educational qualifications, notice period, or specific location constraints.
Ideal Candidate Profile
Experienced leader comfortable managing both operational delivery and team development in a logistics/customer experience setting.
Strategic focus on continuous improvement using frameworks like Kaizen and Visual Management Systems to boost efficiency and transparency.
Skilled in stakeholder management and escalation handling within process-driven environments requiring adherence to SOPs and IOPs.