Key Account Director - CRM & Industry Solutions (BFSI)
ServiceNow (company site, opens in a new tab)12+ yrsMumbaiOn-siteDirect career pageEst. 45–70 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the sales strategy development and execution for CRM & Industry Solutions in the assigned territory targeting BFSI clients.
- Lead executive-level client engagements and coordinate with solution consulting and extended teams to deliver tailored CRM demos and close sales.
- Manage ongoing account relationships to drive customer satisfaction and additional revenue while supporting partner channels for customer experience.
Minimum Requirements
- 12+ years of sales experience with success in enterprise-class Customer Experience or Business solutions sales.
- Experience selling into India BFSI sector is essential.
- Bachelor's degree in business, marketing, or related discipline.
- Proficiency in sales force automation, customer service management, ERP, or related business application technologies.
Ideal Candidate Profile
- Experienced in integrating AI-powered tools or workflows into sales or business processes.
- Skilled in managing complex and long sales cycles involving executive-level decision-makers.
- Strategic in developing and executing regional sales plans with territory and prospect targeting.