Field Account Manager - South Asia
RELX (company site, opens in a new tab)8–10 yrsMumbaiOn-siteDirect career pageEst. 20–32 LPA
Posted on 21 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a book of accounts to build strong client relationships, anticipate needs, and ensure customer retention.
- Drive customer success strategies including adoption, retention, upselling, and cross-selling in collaboration with Business Development Managers.
- Monitor customer health metrics and gather feedback to improve product experience and close deals effectively.
Minimum Requirements
- 8 to 10 years experience in customer success or account management roles.
- Strong expertise in building and maintaining client relationships.
- Proficiency with CRM software; Salesforce experience desired but not mandatory.
- Deep understanding of SaaS or technology products.
Ideal Candidate Profile
- Experienced in cross-functional collaboration with sales, operations, and product teams for seamless customer onboarding and support.
- Results-driven with a proven track record of meeting or exceeding customer satisfaction and retention goals.
- Skilled strategic thinker with problem-solving abilities focused on customer needs and business impact.