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Protocol Intelligence
Data-driven signals on your job's competitivenessGlobal RELX brand, metro location, and common Account Manager title produce high candidate competition.
Role requires SaaS/product knowledge and domain-specific risk solutions experience, making industry background highly important.
Explicit 8–10 years, SaaS/account management experience and CRM competency create high shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Manage a book of accounts to build strong client relationships, anticipate needs, and ensure customer retention.
Drive customer success strategies including adoption, retention, upselling, and cross-selling in collaboration with Business Development Managers.
Monitor customer health metrics and gather feedback to improve product experience and close deals effectively.
Minimum Requirements
8 to 10 years experience in customer success or account management roles.
Strong expertise in building and maintaining client relationships.
Proficiency with CRM software; Salesforce experience desired but not mandatory.
Deep understanding of SaaS or technology products.
Ideal Candidate Profile
Experienced in cross-functional collaboration with sales, operations, and product teams for seamless customer onboarding and support.
Results-driven with a proven track record of meeting or exceeding customer satisfaction and retention goals.
Skilled strategic thinker with problem-solving abilities focused on customer needs and business impact.