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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, common operations title, and broad requirements increase applicant competition.
Retail/e-commerce operations specificity and catalog expertise limit transferability across industries.
Explicit 8–10 years plus required retail/e-commerce and people management experience enforce strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team responsible for merchant operations support covering retail and ecommerce, ensuring quality item setup and maintenance for millions of SKUs.
Own SOP creation, maintenance, reviews, and governance to ensure compliance and operational excellence, reducing process inefficiencies and improving turnaround times.
Collaborate cross-functionally with Product, Tech, and Ops teams to resolve complex issues, support new initiatives, and maintain high team performance with quality audits and KPI monitoring.
Minimum Requirements
Bachelor’s degree in computer science, engineering, or related field.
8-10 years work experience in Retail/e-Commerce industry, including at least 2 years in people management role.
Proficient in e-commerce operations and Microsoft Office suite; familiarity with SOP management and quality audits.
Work Location: Bangalore/Chennai office; Work Experience Required: 8-10 years in Retail/e-Commerce with 2+ years management.
Ideal Candidate Profile
Experienced manager with strong operational and process governance skills in fast-paced e-commerce or retail environment.
Skilled in cross-functional collaboration with product and technology teams to drive system improvements and issue resolution.
Ability to lead and develop high-performing teams while ensuring compliance with SOPs and improving operational KPIs.