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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, metro location, common facilities title and broad soft-service skillset increases candidate competition.
Role prefers IT/ITES soft-services experience, making cross-industry transfer less straightforward.
Mandatory 8+ years and specific soft-services FM experience in IT/ITES increases screening strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and ensure high-quality delivery of all soft facilities management services including housekeeping, security, catering, pest control, and landscaping on-site at Pune.
Serve as the primary point of contact for all soft service providers and internal teams, overseeing SLA/KPI compliance, budget adherence, statutory compliance, and continuous improvement initiatives.
Lead and develop the on-site soft services team, conduct service reviews, handle client engagement, and deliver regular operational and financial reports.
Minimum Requirements
Minimum 8+ years of progressive experience managing soft service functions, preferably within IT/ITES or large corporate facilities.
Graduate degree in Hotel Management, Hospitality Management, or related field; professional certifications in Facilities Management preferred.
On-site work location in Pune, Maharashtra, India mandatory.
Experience with vendor management, SLA/KPI development, statutory compliance, and budget management required.
Ideal Candidate Profile
Experienced in managing multi-site or large-scale soft facility operations with proven service delivery excellence.
Strong operational ownership with ability to drive continuous improvement, cost optimization, and compliance adherence.
Capable leader with people management experience and expertise in client engagement within facility management services.