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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand and metro Hyderabad increase applicant density, while networking specialization limits some competition.
Networking and ITSM skills somewhat transferable, but firewall and routing expertise increases domain specificity.
Moderate: specific networking technologies and ITSM skills required but no explicit years or certifications mandated.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 1 managed services support focused on client IT infrastructure monitoring, incident investigation, and problem resolution.
Execute maintenance tasks such as patching, configuration changes, and shift handovers to ensure continuous service quality.
Identify opportunities for incident reduction and automation, plus support project and disaster recovery activities as needed.
Minimum Requirements
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic technical knowledge of networking devices and technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, routers, ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Work Experience Required: Not explicitly mentioned in the JD.
Must be willing to work on-site as per role requirements.
Ideal Candidate Profile
Disciplined in daily ticket handling and adherence to standard operating procedures (SOPs) using ITSM tools.
Client-focused with good cross-cultural communication and active listening skills to enhance user experience.
Capable of managing dynamic, changing environments with a strong work ethic and resilience under pressure.