Assistant Manager - CRM
Melhor Solutions Private Limited (company site, opens in a new tab)10–15 yrsDelhi NCROn-siteDirect career pageEst. 10–18 LPA
Posted on 20 Sept
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Job description
Structured overview of role & requirements
About This Role
- Take full ownership of customer collections including payment follow-ups, demand letters, and ATS execution for a luxury residential project in Goa.
- Manage CRM operations end-to-end via 4QT ERP, ensuring zero overdue gaps, proper documentation, and coordination with legal, accounts, sales, and construction teams.
- Handle customer escalations, possession handover coordination, and prepare detailed MIS reports for management transparency.
Minimum Requirements
- Minimum 5 years of hardcore Real Estate CRM experience; 10-15 years preferred for CRM Manager role.
- Strong working knowledge of 4QT ERP is mandatory with no post-joining training provided.
- Experience completing at least 2 project handovers preferred for CRM Manager level.
- Must have expertise in collections, ATS execution, registrations, possession management, and customer lifecycle management.
Ideal Candidate Profile
- Disciplined and aggressive in collections follow-ups with a process-driven, execution-focused approach.
- Experienced in managing entire CRM functions independently in real estate residential projects.
- Skilled in professional written communication, coordination, escalation management, and detailed MIS reporting using 4QT ERP.