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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche Talkdesk expertise reduces applicant pool despite metro location.
Specialized CCaaS and telecom integration skills limit transferability across industries.
Many mandatory platform-specific technical skills and integration experience enforce strict screening.
Job Description
Structured overview of role & requirementsAbout This Role
Own the design and implementation of technical solutions integrating Talkdesk CCaaS with enterprise systems, mapping business requirements into contact center architecture and omnichannel routing.
Lead the deployment and optimization of Talkdesk features including intelligent routing, IVR, virtual agents, custom API integrations, and AI tools.
Manage technical deliverables, troubleshoot API and call routing issues, coordinate with vendor partners, and drive status reporting and profitability tracking.
Minimum Requirements
Hands-on experience designing and implementing Talkdesk CCaaS technical solutions with integrations (e.g., Zendesk).
Strong knowledge of REST APIs, JSON, OAuth/SAML, iPaaS tools, plus contact center fundamentals including SIP/VoIP and skills-based routing.
Experience handling direct communication with customers, product owners, or partners, and familiarity with SCRUM setup and ceremonies.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading technical integration projects within contact center environments using Talkdesk CCaaS and related APIs.
Process-oriented with structured approach and strong team management and leadership capabilities.
Comfortable working in agile/scrum setups and managing stakeholder communications including vendor liaising and escalation handling.