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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche Workday AMS skillset reduces applicant pool despite Bangalore metro location.
Highly specific Workday HR skills limit cross-industry transferability.
Mandatory 7+ years and specific Workday AMS experience make filters stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end AMS service delivery for Workday applications, managing incidents, service requests, problem management, and escalations with SLA and KPI compliance.
Conduct service reviews and governance meetings, coordinate release, change, and enhancement activities, and drive operational excellence and process optimization.
Provide leadership to onsite and offshore support teams, manage risks and customer expectations, and ensure high levels of customer satisfaction.
Minimum Requirements
Minimum 7+ years of experience in Workday support, AMS, or HR Technology services.
Strong hands-on expertise across key Workday modules including HCM, Payroll, Compensation, Benefits, Absence, Talent, Learning, Time Tracking, Security, and Integrations/Studio.
Experience working within ITIL-based support and service management frameworks and managing global support teams and stakeholders.
Work Experience Required: Minimum 7+ years in relevant domain; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience managing global, multi-location support teams with strong stakeholder relationship skills.
Proven ability in handling SLA/KPI management, service governance, continuous improvement, and executive-level communications.
Operational leadership in Workday AMS service delivery with expertise in ITIL processes and managing transitions and knowledge transfers.