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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, mid-level generalist security role with broad requirements increases applicant competition.
Specialized security managed-services and ITIL skills create high domain specificity and limited cross-industry transferability.
Requires specific managed-security, ITIL, and advanced troubleshooting skills though no explicit years, so medium strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure security and operational stability of client infrastructure through proactive incident resolution and monitoring.
Manage high-complexity tickets and perform root cause analysis to maintain zero missed SLA breaches.
Create knowledge articles, train junior team members, and contribute to automation and operational improvements.
Minimum Requirements
Experience handling complex security infrastructure in a managed services environment.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Deep working knowledge of ITIL processes.
Workplace type: Hybrid working.
Ideal Candidate Profile
Proven ability to handle advanced technical troubleshooting and provide third-line support in IT security domains.
Experience in medium to large ICT organizations with client-focused service delivery.
Capability to manage and implement technology projects and mentor junior team members.