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Protocol Intelligence
Data-driven signals on your job's competitivenessHigh: Tier-1 brand, metro location, and a popular generalist HR operations title increase competition.
Medium: HR service delivery skills are transferable but ServiceNow and global pharmaceutical processes add specificity.
Medium: requires ServiceNow and implementation skills but lacks explicit years requirement.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the specialist and single point of contact for People Services on Service Management platforms like ServiceNow and Power BI, supporting tools enhancements and business requirements alignment.
Lead deployment of global solutions, processes, and working practices across People Services support teams, ensuring compliance with global Core Model standards and seamless platform utilization.
Provide Level 3 support, testing, reporting, training, and continuous improvement for case management and service management processes within the People Services domain.
Minimum Requirements
Experience Required: Background in business operations with a focus on solution delivery; experience in solution implementation preferred.
Technical Skills: Intermediate skills in Service Management tools; knowledge of ServiceNow is a plus; intermediate in requirements definition and testing.
Soft/Communication Skills: Fluent English communication skills required for global collaboration and presentations.
Location: Hyderabad (location explicitly mentioned).
Ideal Candidate Profile
Experienced in business operations with hands-on expertise in service management tool implementation and support, especially involving ServiceNow and Power BI.
Capable of independently leading tool enhancements, testing, and deployment of global solutions with a structured, analytical, and problem-solving approach.
Able to communicate effectively across global and cross-functional teams and act as a liaison between People Services and backend Service Excellence teams.