People Services Senior Generalist
Opella Healthcare Group (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as the specialist and single point of contact for People Services on Service Management platforms like ServiceNow and Power BI, supporting tools enhancements and business requirements alignment.
- Lead deployment of global solutions, processes, and working practices across People Services support teams, ensuring compliance with global Core Model standards and seamless platform utilization.
- Provide Level 3 support, testing, reporting, training, and continuous improvement for case management and service management processes within the People Services domain.
Minimum Requirements
- Experience Required: Background in business operations with a focus on solution delivery; experience in solution implementation preferred.
- Technical Skills: Intermediate skills in Service Management tools; knowledge of ServiceNow is a plus; intermediate in requirements definition and testing.
- Soft/Communication Skills: Fluent English communication skills required for global collaboration and presentations.
- Location: Hyderabad (location explicitly mentioned).
Ideal Candidate Profile
- Experienced in business operations with hands-on expertise in service management tool implementation and support, especially involving ServiceNow and Power BI.
- Capable of independently leading tool enhancements, testing, and deployment of global solutions with a structured, analytical, and problem-solving approach.
- Able to communicate effectively across global and cross-functional teams and act as a liaison between People Services and backend Service Excellence teams.