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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand and Bangalore metro increase candidate pool, but senior leadership and specialized platform skills moderate competition.
Requires large-scale platform, cloud, and GenAI experience, making industry-specific background highly important.
Explicit 15+ years, leadership, cloud and platform expertise create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and architect multi-tenant Contact Center Platform and AI/Machine Learning systems ensuring performance, security, and scalability.
Manage a team of senior managers, engineers, and data scientists, including talent acquisition, development, and mentoring.
Drive modernization of applications, automation (CI/CD), telemetry for operational excellence, and oversee technical impact analysis and RCA implementation.
Minimum Requirements
Bachelor's degree in Computer Science, Computer Engineering, or related field (preferred).
15+ years experience in software engineering or related area.
Experience with cloud-native distributed systems (Azure/GCP/WCNP preferred), microservices architecture, and scalable platform design.
Experience managing software development teams and leading engineering projects.
Ideal Candidate Profile
Experienced in technical leadership of distributed, microservices-based platforms at scale oriented towards performance and reliability.
Capable of aligning technical vision with business strategy in complex, fast-paced environments.
Skilled in managing and developing geographically distributed engineering teams and fostering engineering excellence.