Software Engineer III
Walmart Inc. (company site, opens in a new tab)5–9 yrsBengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 30d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the implementation and continuous improvement of ITIL incident, problem, and change management processes including SLA monitoring and root cause analysis.
- Lead critical incident response and command centre operations to ensure rapid outage mitigation and stakeholder communication.
- Drive operational analytics and automation initiatives using AI Ops, LLM-based tools, and observability platforms like Grafana and Prometheus to improve infrastructure reliability.
Minimum Requirements
- Bachelor's degree in Computer Science or related field (BS/BE/BTech) or equivalent practical experience.
- 5-9 years of experience in IT service management, operations, or IT leadership with 3+ years leading global cross-functional teams.
- Hands-on experience with ITSM tools (ServiceNow), observability tools (Grafana, Prometheus), and collaboration tools (JIRA, Confluence).
- Work Location: Bangalore, India; Work Experience Required: 5-9 years in relevant IT operations/management roles.
Ideal Candidate Profile
- Experienced leader capable of managing global, cross-functional teams in high-pressure command centre environments.
- Strong IT Operations, SRE, and ITSM domain expertise combined with practical knowledge of AIOps, automation, and observability tooling.
- Able to deliver data-driven operational improvements and collaborate effectively with engineering, product, and business stakeholders across retail technology contexts.