Senior Analyst, Workforce Strategy and Planning
Walmart Inc.Match Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and common 3–5 year experience band increase candidate competition.
Skills are transferable across industries with contact centers, but domain experience moderately increases fit sensitivity.
Explicit years requirement plus preferred contact-center and WFM tool experience make filters moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Build and maintain demand forecasts and detailed capacity plans to support staffing decisions for CES business vertical.
Monitor business trends and forecast accuracy to identify risks and recommend adjustments in workforce plans.
Collaborate with Operations and Data Science to translate forecasts into actionable staffing strategies and improve forecasting models.
Minimum Requirements
Bachelor's degree in Business, Analytics, Industrial Engineering, Operations, Mathematics, Statistics, or related field.
3-5 years experience in Workforce Management, Scheduling, Capacity Planning, Operational or Business Analytics; contact center workforce management experience preferred.
Strong proficiency in Microsoft Excel and experience with large datasets; experience with Workforce Management tools preferred.
Work Experience Required: 3-5 years in related analytical or workforce planning roles.
Ideal Candidate Profile
Analytical thinker with foundational workforce planning knowledge eager to develop advanced forecasting skills through on-the-job training.
Experienced in handling multiple priorities with strong attention to detail and ability to communicate effectively across cross-functional teams.
Comfortable working collaboratively with Operations and technical teams to translate complex data into practical workforce plans and scenarios.