(IND) TEAM MANAGER, CONTACT CENTER
Walmart Inc.Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, metro location, common contact-center manager role, and broad requirements increase competition.
Leadership skills transferable, but contact-center operational and BPO experience increases domain specificity.
Explicit 14–20 years requirement and mandatory managerial experience create stringent shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and lead a contact center team to ensure excellent customer service and meet service level metrics in a high-volume environment handling over 10 million contacts annually.
Coach and develop team members to improve performance, reduce escalations, and enhance customer experience using live and legacy reports and relevant tools.
Manage daily team activities including workload, transaction accuracy, and collaborate cross-functionally to optimize planning, staffing, and training.
Minimum Requirements
14 to 20 years of relevant customer service experience.
At least 3 years of experience as a Team Manager in BPO, Call Center, or Global Contact Center.
Graduation degree (any stream).
Ability to work in permanent night shifts, rotating shifts, or 24/7 work environment; experience with Microsoft Office Suite.
Ideal Candidate Profile
Experienced in leading contact center teams with accountability for daily operations and customer experience metrics.
Data-driven with strong capability in using reports and contact center tools to monitor and improve team performance.
Capable of coaching team members effectively and fostering cross-functional collaboration to enhance customer service outcomes.