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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, metro location, and broad multi-stack SRE requirements attract many qualified candidates.
Prefers regulated-industry and enterprise ops experience but core SRE skills remain reasonably transferable across industries.
Very strict: explicit 10+ years, required production on-call experience, observability, cloud, and ITIL/ServiceNow.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the final-escalation authority and on-call anchor during assigned shifts, leading L1/L2/L3 operations engineers and making incident-disposition decisions in real time.
Debug and isolate faults across a broad technology estate including low-code platforms, SaaS, traditional enterprise stacks, RPA, integration middleware, and data/analytics platforms, using logs, traces, and code reading without needing deep domain expertise.
Drive engineering-grade root-cause analyses and oversee major incident responses, coordinating cross-team communications and operational readiness including runbook validation and compliance in a regulated environment.
Minimum Requirements
10+ years of professional technology experience with at least four years in production incident response and named on-call ownership.
Demonstrated ability to debug across at least four technology families (low-code, SaaS, enterprise stacks, RPA, integration, data platforms) with shipped fixes in three.
Working fluency in one major cloud platform (AWS preferred, Azure or GCP acceptable) and one observability platform (Splunk preferred or equivalent), plus scripting skills in Python or Bash.
Bachelor's degree or higher in Computer Science, Information Technology, or closely related field; availability for flexible/on-site shift work in Hyderabad.
Ideal Candidate Profile
Experienced senior individual contributor comfortable operating across diverse technology stacks under high operational responsibility and pressure.
Capable of quickly learning new technology families in weeks and mentoring junior operation engineers in debugging across stacks.
Strong operational mindset treating ServiceNow as system of record, with a focus on reducing toil, ensuring compliance, and raising team capability through example.