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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and generalist tenant-facing role increase applicant competition.
Facility and tenant-management skills moderately transferable across property and hospitality sectors.
Explicit 2-3 years requirement, hospitality or client-service mandate, language and shift flexibility increase filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the primary on-site representative of JLL interacting with guests and tenants to address needs and maintain strong public relations.
Coordinate with multiple departments to ensure timely resolution of service requests and complaints within defined TAT while collecting and reporting customer feedback for service improvement.
Conduct daily premises rounds, manage emergency responses per policy, maintain inventory and records, and support event and general maintenance activities onsite in Hyderabad.
Minimum Requirements
Experience: 1-2 years in hospitality or 2-3 years in client/customer service-facing roles.
Education: Relevant educational background in hospitality or equivalent experience.
Location: On-site in Hyderabad, Telangana with willingness to work flexible shifts including weekends and holidays preferred.
Skills: Proficiency in English and Hindi, basic computer skills including MS Office applications.
Ideal Candidate Profile
Detail-oriented and analytical with strong problem-solving skills to identify alternative solutions and effectively handle complaints and dispute resolution.
Experienced in customer engagement with ability to manage multiple stakeholder communications and ensure closure of complaints.
Comfortable operating in a structured environment requiring coordination across departments and following established protocols for emergency and lost and found procedures.