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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon IT-support title, metro location, and broad skillset increase applicant competition.
Moderate—core end-user IT skills are transferable, but executive/VIP and regulated experience increases fit sensitivity.
Moderate due to required Azure/M365, endpoint management, PowerShell, and executive-support expertise despite no strict years.
Job Description
Structured overview of role & requirementsAbout This Role
Provide prioritized end-to-end L1 to L3 technical support specifically for executives and VIPs, including managing incidents, device health, and technology refresh cycles.
Support and administer core technologies like Microsoft Azure, Microsoft 365, Exchange Online, Windows/macOS endpoints, Zoom platforms, and collaboration/event technologies to ensure seamless executive operations.
Drive support operations improvements through documentation, reporting, PowerShell automation, and mentoring junior engineers while collaborating with global IT teams.
Minimum Requirements
Experience in enterprise IT support including L1, L2, and L3 responsibilities with a focus on Executive/VIP technical support.
Strong technical knowledge of Microsoft Azure, Microsoft 365, Exchange Online, Windows and macOS endpoints, Zoom platforms, Jira Service Management, PagerDuty, SharePoint, ManageEngine Endpoint Central, and PowerShell scripting.
Bachelor’s degree, technical diploma, or equivalent combination of education and relevant work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in supporting executives within global, healthcare, financial services, or regulated environments with sensitivity to confidential information.
Comfortable managing complex, high-visibility incidents and executive escalations while balancing competing priorities and after-hours support requirements.
Proactive in process improvement using automation and metrics and skilled in mentoring junior team members and collaborating with cross-functional global IT teams.