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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand and metro location increase competition, but senior, niche collections requirement limits applicant pool.
Collections leadership demands sector-specific NBFC/Bank/Fintech experience, limiting cross-industry transferability.
Explicit 10+ years and mandatory NBFC/Bank/Fintech collections experience create strict filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Strategize and drive collections management for assigned region, focusing on delinquent portfolio recovery and controlling roll rates.
Set up and manage tele-calling operations, compliances, and adherence to collection KPIs to ensure effective collections processes.
Develop and implement collection strategies, monitoring policies, and customer segmentation to optimize delinquency control and improve portfolio quality.
Minimum Requirements
Minimum 10 years of experience in collections.
Must have experience in NBFCs, Banks, or Fintech environments.
MBA/Graduate degree required.
Thorough understanding of collection processes across all buckets and regulatory compliance in collections.
Ideal Candidate Profile
Experienced in managing and mentoring large teams with focus on productivity and performance through data-driven methods.
Strong analytical mindset with ability to develop and implement collection strategies and process improvements for efficiency.
Capable of stakeholder management and decision-making under pressure while aligning on deliverables and ensuring compliance.