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Protocol Intelligence
Data-driven signals on your job's competitivenessHigh competition due to Tier-1 brand, metro Bangalore location, and a mid-level generalist HRBP role.
High because role requires HRBP experience supporting large-scale operational CX teams and Tier-1 MBA credential.
High—explicit Tier-1 MBA requirement plus defined 5–7 years and 3+ core HRBP experience.
Job Description
Structured overview of role & requirementsAbout This Role
Drive end-to-end employee lifecycle management for Customer Experience function, acting as strategic talent advisor to business leaders.
Align workforce strategy with operational goals including workforce planning, organizational design, and talent pipeline development.
Monitor organizational health and culture, implement interventions to address burnout, alignment gaps, and foster retention, especially for high-potential talent.
Minimum Requirements
MBA/PGDM in HR from a Tier-1 Business School.
5-7 years HR experience with at least 3 years as a core HR Business Partner supporting large operational or corporate teams.
Strong business acumen, analytical skills, and stakeholder management capabilities.
Work Experience Required: 5-7 years with 3+ years HRBP experience.
Ideal Candidate Profile
Experienced HRBP comfortable translating business strategies into actionable HR initiatives within operationally complex functions.
Skilled in talent management frameworks including succession planning, performance management, and capability building for mid-to-senior leadership.
Proven ability to monitor and proactively intervene in organizational culture and employee engagement challenges in customer-centric environments.