Senior IT Analyst
Renesas Electronics Corporation (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 9–18 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 IT support for end-user computing issues both onsite and remotely in a global IS function.
- Manage IT assets and set up IT equipment for new starters, including support for new office setups.
- Support installation, upgrades, fixes, maintenance of IT infrastructure, and provide IT project support as required.
Minimum Requirements
- Minimum 10 years experience as Lead or Level 2 IT Support Engineer in an enterprise environment.
- Strong knowledge of Windows client software installation and troubleshooting and Microsoft Office products.
- Experience managing IT assets accurately.
- Work Experience Required: Minimum 10 years as Lead/L2 IT Support Engineer.
Ideal Candidate Profile
- Experienced in supporting enterprise IT environments covering hardware, software, and basic network maintenance including Wi-Fi, routers, switches, VPN.
- Ability to communicate technical information effectively to non-technical users and manage priorities under pressure.
- Experience working in fast-moving, agile organizations interacting across all levels of an organization.