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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon L2 IT support title, metro Pune location, and broad generalist skillset increase candidate density.
End-user IT support and asset management skills are broadly transferable across industries.
Mandatory 10+ years and specified enterprise L2 support skills create high shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 2 IT support for end-user computing issues both onsite and remotely in a global IS function.
Manage IT assets and set up IT equipment for new starters, including support for new office setups.
Support installation, upgrades, fixes, maintenance of IT infrastructure, and provide IT project support as required.
Minimum Requirements
Minimum 10 years experience as Lead or Level 2 IT Support Engineer in an enterprise environment.
Strong knowledge of Windows client software installation and troubleshooting and Microsoft Office products.
Experience managing IT assets accurately.
Work Experience Required: Minimum 10 years as Lead/L2 IT Support Engineer.
Ideal Candidate Profile
Experienced in supporting enterprise IT environments covering hardware, software, and basic network maintenance including Wi-Fi, routers, switches, VPN.
Ability to communicate technical information effectively to non-technical users and manage priorities under pressure.
Experience working in fast-moving, agile organizations interacting across all levels of an organization.