Customer Relations Manager (Deputy Manager - Customer Care)
Wabtec CorporationMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior, railway-specific order-management role in non-metro Hosur reduces applicant competition.
Order-management skills are transferable but railway/industrial preference increases domain-specific fit sensitivity.
Strict 10-12 years requirement plus railway experience and ERP proficiency make shortlisting highly selective.
Job Description
Structured overview of role & requirementsAbout This Role
Manage full order lifecycle from contract review to delivery for railway, metro, and industrial customers, ensuring compliance and accuracy.
Coordinate cross-functionally with Sales, Engineering, Operations, Quality, Sourcing, and Finance to ensure on-time order execution and revenue realization.
Serve as primary contact for customer/key accounts, driving satisfaction through proactive communication, issue resolution, and reporting.
Minimum Requirements
Bachelor’s degree in Engineering (Any Field) mandatory.
10-12 years experience in customer service, order management, or execution, preferably in railway or industrial sectors.
Proficiency in ERP systems (SAP, Oracle, etc.) and MS Office mandatory.
English language proficiency mandatory; knowledge of Tamil & Hindi is advantageous.
Ideal Candidate Profile
Experienced in managing complex order fulfillment in industrial or railway contexts with strong cross-functional coordination skills.
Process-oriented with proven capability in process improvement, digitalization, and reporting.
Strong customer focus with demonstrated negotiation and coordination abilities.