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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and a mid-level infrastructure/security role increase applicant competition.
Managed-services security experience and ITIL background raise domain specificity, but core skills remain transferable across industries.
Moderate filters like managed-services security experience, ITIL knowledge, and client-facing skills make shortlisting medium strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead third-line support for client security infrastructures, resolving high-complexity incidents and ensuring zero missed SLA conditions.
Maintain and optimize client site infrastructure through configuration, testing, monitoring, and root cause analysis of critical incidents.
Create knowledge articles, train junior team members, provide mentoring on advanced troubleshooting, and support automation efforts to reduce manual tasks.
Minimum Requirements
Experience handling complex security infrastructure in a managed services environment.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Working knowledge of ITIL processes.
Workplace type: Hybrid.
Ideal Candidate Profile
Strong client-focused approach with ability to maintain positive client interactions and communicate across diverse cultures.
Proven ability in planning activities and managing projects within security or IT engineering domains.
Experience in mentoring and coaching junior team members and supporting process improvements in medium to large ICT organizations.