Network Operations Center - Shift Lead
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level, popular NOC/infra role and generalist skillset increase candidate competition.
Network operations skills are highly transferable across industries, so background sensitivity is low.
Explicit 5–6 years plus ITIL, networking tools, and leadership expectations create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team of Network Engineers during designated NOC shifts, ensuring smooth operation and monitoring of network infrastructure.
Handle Major Incident Management including initiating bridge calls, coordinating communication, and driving timely incident resolution within SLAs.
Collaborate cross-functionally with engineering and vendor teams to improve service availability and reduce incident detection and resolution times.
Minimum Requirements
5-6 years of relevant Network Operations Center (NOC) experience.
Bachelor’s degree in Information Technology, Computer Science, or related field.
Certifications such as Cisco Certified Network Associate (CCNA) or CCNP are required.
Experience in network administration, incident response, and leadership or supervisory roles.
Ideal Candidate Profile
Experienced in managing high-pressure, 24/7 operational support environments with strong incident management skills.
Proficient in network protocols, firewalls (Palo Alto), VPNs, and monitoring tools like LogicMonitor, New Relic, Splunk, or Datadog.
Skilled at technical documentation, team mentoring, and continuous operational improvement initiatives.