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Remote mid-level role at known global firm but niche ServiceNow specialization moderates applicant density.
Role requires deep ServiceNow platform and CMDB expertise, making cross-industry transferability limited.
Explicit 5+ years ServiceNow experience and mandatory platform, CMDB, integration, and security skills raise screening strictness.
Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management.
Develop and maintain custom AI agents, skills, and integrations with third-party AI platforms using ServiceNow tools like Now Assist Skill Kit and Build Agent.
Manage AI asset lifecycle and collaborate with governance, risk, and compliance teams for policy implementation and secure cross-agent communication.
5+ years of ServiceNow development experience including scripting and Studio/App Engine.
Strong knowledge of CMDB and CSDM data models, Flow Designer, IntegrationHub, and Service Graph Connectors.
Experience with ACLs, role design, persona-based access control, plugin/scope management, and activation sequencing.
Work Experience Required: 5+ years in ServiceNow development; certifications and specific notice period not explicitly mentioned in the JD.
Experienced in complex multi-system integrations with strong analytical and troubleshooting skills.
Familiar with AI concepts including AI agents, LLMs, orchestration, and governance frameworks (IRM/GRC).
Able to work cross-functionally with governance, risk, security, and compliance stakeholders in an enterprise environment.