Service Delivery Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 19 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of technical engineers providing 24x7 remote support for core Compute/Storage products to global clients.
- Oversee performance reviews, coaching, escalation management, and cross-functional collaboration for customer issue resolution and service delivery.
- Drive capability building, capacity management, and process improvements to support complex solutions and transformational initiatives aligned with customer outcomes.
Minimum Requirements
- 4-6 years of experience in IT services/customer support with at least 1 year in technology support as SME/Lead/L2.
- Technical knowledge and domain expertise in storage and compute products; familiarity with emerging technologies.
- Engineering or IT degree; relevant technology certifications.
- Location requirement: Onsite work primarily from an HPE office (4 days per week).
Ideal Candidate Profile
- Experienced manager of highly technical support teams, capable of handling complex technical issues and critical escalations in a support center environment.
- Ability to collaborate effectively across regional geo leaders, L2 functions, and account services to drive timely customer issue resolution.
- Strategic focus on workforce development, capability enhancement, and aligning team initiatives with enterprise priorities and customer outcomes.