Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong employer brand, mid-level generalist role, metro location, and common experience band drive high competition.
Role requires specific IT support and storage/compute domain experience, making cross-industry transfer moderately limited.
Explicit years, managerial requirement, technical SME experience, domain expertise and degree/certification mandates increase strictness.
Manage a team of technical engineers providing 24x7 remote support for core Compute/Storage products to global clients.
Oversee performance reviews, coaching, escalation management, and cross-functional collaboration for customer issue resolution and service delivery.
Drive capability building, capacity management, and process improvements to support complex solutions and transformational initiatives aligned with customer outcomes.
4-6 years of experience in IT services/customer support with at least 1 year in technology support as SME/Lead/L2.
Technical knowledge and domain expertise in storage and compute products; familiarity with emerging technologies.
Engineering or IT degree; relevant technology certifications.
Location requirement: Onsite work primarily from an HPE office (4 days per week).
Experienced manager of highly technical support teams, capable of handling complex technical issues and critical escalations in a support center environment.
Ability to collaborate effectively across regional geo leaders, L2 functions, and account services to drive timely customer issue resolution.
Strategic focus on workforce development, capability enhancement, and aligning team initiatives with enterprise priorities and customer outcomes.