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Strong employer brand, metro location, junior generalist role, and mid-level experience range drive high competition.
Technical support skills are transferable but payments gateway expertise raises domain specificity.
Explicit 1–3 year requirement plus mandatory SQL, Linux, and API skills increase screening rigidity.
Serve as the single point of contact (SPOC) for troubleshooting and providing end-to-end resolution of technical issues for Online & Enterprise Merchants within defined SLAs.
Monitor and analyze production system issues, including payment transactions, API and SDK integration problems, and coordinate with engineering and product teams to resolve them quickly.
Track and update open issues for merchants and internal stakeholders ensuring timely communication and SLA adherence.
Bachelor's or Master's degree in Computer Science/Engineering or related fields (BCA, BSc CS, BE-CSE, B.Tech-CSE, MCA, M.Tech-CS).
1 to 3 years of relevant experience in Applications & Production Support or similar roles.
Technical knowledge in APIs, SQL, Linux environment, and basic proficiency in Java or any object-oriented language is required.
Ability to work in a 24x7 environment including weekends and non-working hours when required.
Experience operating as a technical liaison between clients and engineering teams in a high-pressure, agile environment focusing on payment gateway integrations and transaction failure analysis.
Proficiency in troubleshooting production issues related to product configuration, server, or code defects with strong analytical and debugging skills.
Able to manage multiple stakeholders and prioritize workload effectively while maintaining clear verbal and written communication.