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Tier-1 brand, metro location, and a common campaign manager title increase applicant competition.
Conversational AI and contact-center operations skills transfer moderately across fintech, e-commerce, and B2B sectors.
Explicit 1–1.5 years plus mandatory prompt engineering and AI voice skills create moderate shortlisting filters.
Own end-to-end execution and success of AI-powered voice and Agentic AI campaigns including creation, testing, launch, monitoring, and optimization.
Design and build AI voice agents by defining conversation journeys, prompts, business rules, objection handling, and performance improvements.
Analyze campaign performance through KPIs and AI call transcripts, implement prompt/agent optimizations, and collaborate cross-functionally for AI campaign scalability and automation.
1–1.5 years experience in Operations, Campaign Management, Contact Centre Operations, Conversational AI, or related domain; freshers can apply.
Hands-on experience with AI voice bots, Agentic AI, conversational AI, IVR, voice automation, or contact-center automation.
Proficient in prompt engineering for AI/LLM-based applications, preferably voice-based.
Strong understanding of contact-center operations and operational KPIs relevant to AI campaigns.
Experienced in managing or executing multiple AI voice/Agentic AI campaign lifecycles with ownership of operational and analytical tasks.
Skilled in conversational journey design translating business requirements into structured AI conversations with continuous optimization focus.
Comfortable working cross-functionally with Product, Engineering, Data, QA, Business, and Operations teams to drive AI-led automation and measurable business outcomes.