Service Delivery Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 19 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of 8-15 technical engineers delivering 24x7 remote support for core Compute/Storage products to global clients.
- Own end-to-end service delivery, including performance management, escalation handling, collaboration with regional leaders and cross-functional teams to ensure timely issue resolution.
- Drive capability building through coordination with training teams, manage workforce capacity, and identify transformational opportunities to improve customer outcomes.
Minimum Requirements
- 4-6 years of experience in IT services/customer support with at least 1 year in technical support as SME/Lead/L2.
- Degree in Engineering or IT mandatory; relevant technology certifications required.
- Experience managing technical support teams in complex environments handling critical escalations.
- Onsite work required 4 days per week at HPE office; must have knowledge of storage/compute products and emerging technologies.
Ideal Candidate Profile
- Experienced manager of mid-size technical support teams (8-15 members) within IT services or technology support environments.
- Strong domain expertise in HPE storage and compute products and enterprise IT priorities.
- Proficient in managing cross-functional collaboration and escalation in global support operations while focusing on continuous capability and operational improvements.