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Tier-1 brand, mid-level generalist role, metro location, and broad skills increase applicant competition.
Requires IT services and storage/compute support experience, moderately limiting cross-industry transferability.
Explicit 4–6 years plus mandatory technical support and managerial experience increases shortlisting rigor.
Manage a team of 8-15 technical engineers delivering 24x7 remote support for core Compute/Storage products to global clients.
Own end-to-end service delivery, including performance management, escalation handling, collaboration with regional leaders and cross-functional teams to ensure timely issue resolution.
Drive capability building through coordination with training teams, manage workforce capacity, and identify transformational opportunities to improve customer outcomes.
4-6 years of experience in IT services/customer support with at least 1 year in technical support as SME/Lead/L2.
Degree in Engineering or IT mandatory; relevant technology certifications required.
Experience managing technical support teams in complex environments handling critical escalations.
Onsite work required 4 days per week at HPE office; must have knowledge of storage/compute products and emerging technologies.
Experienced manager of mid-size technical support teams (8-15 members) within IT services or technology support environments.
Strong domain expertise in HPE storage and compute products and enterprise IT priorities.
Proficient in managing cross-functional collaboration and escalation in global support operations while focusing on continuous capability and operational improvements.